Quality Policy
PCN will provide services which consistently satisfy the needs and expectations of its customers and we will continuously improve our services and delivery.
It is our policy to:
- Comply with the requirements and continually improve the effectiveness of the Quality Management System (QMS)
- Provide a framework for establishing and reviewing quality objectives
- Ensure the Quality Policy is communicated and understood within the organization and is reviewed for continuing suitability
- Strive to improve customer satisfaction in measurable, meaningful ways using input from major customers
In Summer 2010, PCN attained TL 9000 quality management system (QMS) certification and the International Organization for Standardization's (ISO) 9001:2008 certification, which demonstrates an organization's commitment to quality-of-service standards.
PCN’s TL 9000 and ISO 9001:2008 certified lines of business include Managed Services, Project Management & Business Analysis Services, Engineering & Deployment Services, End User Productivity & Infrastructure Support Services, and Performance Monitoring & Contract Governance Services for enterprise information technology systems.