Performance Monitoring & Contract Governance Services
PCN delivers ongoing monitoring and reporting services in support of contract and SLA governance. These services leverage our in-house customer satisfaction and end user experience measurement capabilities-in addition to our significant history working in multi-vendor environments-to help you ensure and maintain contracted service levels from top to bottom.
Designed to help drive consistency and accountability, PCN's performance monitoring and contract governance services include:
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End User & Customer Satisfaction Measurement & Dashboard:
Track customer satisfaction and proactively identify and understand areas for improvement with professionally designed and executed customer satisfaction surveys and interviews-the results of which are clearly, concisely presented in report-ready dashboards and text.
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ITIL-Based Application, Network & Systems Performance Measurement:
Continuously monitor, analyze, and troubleshoot your most business-critical IT assets via reports that proactively identify problems and support availability management and capacity and financial planning.