End User & Business Process Support Services
PCN provides a portfolio of end user and business process support services designed to ensure the consistency and quality of end user experience with your organization’s business processes. We develop an enterprise view of your key business processes, impacts, and workflows combined with industry-leading tools and ITIL best-practices, to deliver the IT support services you require.
Our support services can function as stand-alone services for our direct customers or as modular components of larger service offerings by our prime contract partners—and we provide SLA-based accountability in accordance with contract requirements. To that aim, we work closely with our clients to understand business processes and workflows and provide teams that are specifically trained and staffed around a schedule that meets your requirements—including 5x8, 7x8, 5x24, and 7x24, with or without holidays.
PCN’s End User and Business Process Support Services include:
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ITIL-Based Service Desk:
Leverage timely, responsive, and customer-focused resources, real-time ticketing system integration, and a solid understanding of your business processes in help desk, deskside, remote support, and hardware and software break/fix services to ensure high levels of user satisfaction and productivity.
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Specialty Application Service Desk:
Keep the support of your mission critical business processes, users, and applications onshore and consistently available with highly customized, professional support teams.
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Swivel Desk:
Ensure collaboration between and among your contractors, sub-tier vendors, and customers via accurate and timely data transcription from one service management platform to another.
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Specialty Device Logistics & Asset Management:
Outsource management of the logistics lifecycle—configuration and deployment; asset management and disposal; RMA management; maintenance of warm/cold standby pools—of field-deployed business-critical assets such as laptops, handheld scanners and credit card readers.
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Nationwide Deployments & Technology Refresh:
Leverage our teams of experienced technical professionals to manage the deployment, installation, and retirement of assets.